In the past blog I`ve promised to give some examples of Business intelligence in practice. I`ve divided this into two parts. This week it’s time for some success stories. The next blog will be about the disasters that BI can create, have fun!
The water company case
Most people do not realize that there is a complex system behind our water tap that allows us to drink fresh clean water. The water company in Groningen is one of the companies that are responsible for this. The water company is using BI (Business intelligence) to optimize their information system. To optimize the water distribution The water company started to use OPIR (Optimale Productie door Intelligente Regeling). This system logs the water use and predicts the water demand to optimize the use of distribution facilities.
In most companies the information system evolves into different segments; each department has its own information system. This decentralization disturbs the optimal use of the company’s information. Selecting and combining or connecting information sources according to the business processes (after optimizing/adjusting the processes to the business intelligence strategy) creates an environment where processes are optimized for the maximum use of the company generated information. For example: the water company`s logging system is connected to an digital map of Groningen which shows all points of interests (the locations of logging systems, costumers, production pumps, distribution pumps, calamity systems, activities). This makes it possible to run simulation to optimize the calamity processes. The implementation of a photo-based ‘location definer’ (see photo) makes it possible to recognize the points of interests better and hereby optimize the reparation time.
The Tilburg case
Just like the water company case Tilburg had a decentralized information system which made it impossible to operate as intelligent as they do now. This new system made it possible to combine information systems so that fraud is made visible. For example, whole families were getting welfare, in most cases for generation long, due to the incomplete information this fraud could never had been detected. An employee said that the business processes became very transparent. Due to this it is easier to maintain the efficiency, because of the ease to spot bottlenecks in the processes.
Besides the information system the workflow is also improved. For example, the number of applications put through, number of successful applications, reaction- and transit time are monitored for improvement. When employees fail to achieve certain targets, the management can ask the employee for explanation. http://www.informationbuilders.nl/applications/pdf/Gemeente_Tilburg.pdf
Besides the information system the workflow is also improved. For example, the number of applications put through, number of successful applications, reaction- and transit time are monitored for improvement. When employees fail to achieve certain targets, the management can ask the employee for explanation. http://www.informationbuilders.nl/applications/pdf/Gemeente_Tilburg.pdf
The hospital case
Thanks to BI the complex processes and expensive resources are continue monitored. Because of this, the hospital can get the maximum use out of rooms, employees and recourses. http://www.informationbuilders.nl/new/2009/business-intelligence-award.html
The police case
BI made it possible to combine different information systems, which resulted in putting policemen in the right place at the right time to increase the effectiveness of the police force. This can only be achieved when information about policemen availability, status of known criminals, committed crimes per location, time of committed crimes, etc. are combined into one leading system. http://www.computable.nl/artikel/ict_topics/business_intelligence/3085127/1277145/prijs-voor-bi-bij-politie-amsterdam.html
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