Different research show that Business intelligence fails, in most cases. Only 3,4 percent of the public sector is successful in implementing BI (Pensioned 2006, 2007 & 2008). According to the Consultancy guide 2010, 70 percent of ECM-projects (Enterprise Content Management) fail.
Where does it go wrong?
BI is still seen as an IT solution, a technical solution, an extra service from the IT department. However BI is nothing more than a tool to analyze the company generated information. BI users should use the tool to generated knowledge out of the received information, and experience to create business rules.
The wrong attitude
Most consumers make the mistake of buying the TV with the most functionalities and make the buy unnecessary expensive and complex. A lot of functionalities are actually never used, while it takes a lot of time to get to know them. Research the possibilities and decide which product is the best according to your needs. Everything you have that you don`t need is not only pure waste, but it is deadweight that will slow you down. In the case of BI this means that the manager has to analyze the available products, and the company for a possible marriage between the two. According to Daan van Beek from advies- en onderzoeksbureau Pensioned, the large number of failing BI projects is the result of buying a product which doesn`t match the company culture. It doesn`t make sense to implement tools to monitor the performance with the intention of increasing it, while the culture disables the conversation on bad performance.
The wrong image
Like I said before, for most managers BI is a gadget which is ‘cool’ to have. The possibilities are exciting. However, due to the extreme focus on the gadget the soft side, the human side of the story is forgotten. According to Pensioned (2006, 2007 & 2008) only 21 percent of the BI implementation had a good success, and only 6,6 percent a excellent success. Van Beek argues that we don’t need to get discouraged, we know now how to succeed. We need to focus more on the human side of PB and PM (Performance Management).
http://www.computable.nl/artikel/ict_topics/business_intelligence/3708485/1277145/de-toegevoegde-waarde-van-een-bicc.html
http://www.computable.nl/artikel/ict_topics/business_intelligence/2838407/1277145/publieke-sector-kan-geen-bi-implementeren.html
http://www.computable.nl/artikel/ict_topics/business_intelligence/2838407/1277145/publieke-sector-kan-geen-bi-implementeren.html
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